See the whole picture on every ticket
Every ticket links to the device or account it affects. Technicians see hardware, warranty, and live status without leaving the ticket.
Service Desk • Asset Management • Remote Support
Stop making technicians hunt through five systems to solve one ticket
SimpleDesk Pro™ supports with tickets, devices, warranty, remote support, cloud cost, knowledge, and customer status in one workspace.
SimpleDesk Pro™ Product Overview
What to Expect on Your First Call
Your first call is a chance for us to learn more about your organization and how your team handles support today. We’ll talk about what’s working, where you’re running into challenges, and what you’d like to improve. We’ll also introduce SimpleDesk Pro™ and show you where it may fit into your current workflow.
During the call, we’ll:
- Talk through your current support process and the challenges your team is facing
- Learn which SimpleDesk Pro™ features would be most useful
- Walk through a few relevant workflows so you can see how the platform works
- Answer your questions and decide whether a more in-depth demo makes sense
One Platform
Tickets, assets & cloud management together
24/7 Access
Live fleet health & remote support
Your Brand
100% white-label customer experience
WHY TEAMS SWITCH
Give technicians the information they need in one place.
SimpleDesk Pro™ connects the tools your team already relies on so nothing gets fixed twice or missed entirely.
Fix it in one click
Launch a remote support session straight from a ticket. No digging for hostnames, no juggling separate apps.
A service desk portal customers will actually use
Customers submit requests, check status, and find answers themselves and, if you choose, see their own devices and spending too.
What’s included
What you can manage with SimpleDesk Pro™
IT service desk that runs itself
Set up queues and rules once, and let routine tickets sort, escalate, or close on their own.
Outage alerts, handled
Post one update and every affected customer sees it instantly on a public status page.
A knowledge base your team controls
Build a shared library of answers. Nothing reaches customers until you’ve reviewed and approved it.
Every device, tracked automatically
Warranties, ages, and duplicates are tracked for you, whether a device is monitored automatically or added by hand.
Cloud costs in one screen
See Azure, AWS, and Google Cloud spending side by side, with your own markup built in for client billing.
Approvals built in
Changes get reviewed before they go live, and every fix traces back to the ticket that started it.
Built for growing service teams
Manage projects and billing in the same system.
Projects & billing that track themselves
Group tickets under a single job, keep tabs on purchased hours or warranty coverage, and watch time roll up automatically as your team logs it. No manual reconciliation.
Self-service that actually resolves issues
Customers get a guided form that suggests relevant help articles as they type. Some issues can be resolved before a ticket is opened, and the entire experience uses your own branding.
Secure by default
Built to pass a security review before it’s ever asked to.
SimpleDesk Pro™ combines convenient access with the controls needed to protect customer data.
No new passwords
Customers and technicians sign in with the Microsoft login they already use.
Everyone sees only what they need
Access is controlled by role, and every action is logged.
Customer data stays separate
Each customer’s information is fully isolated, with a dedicated, fully private option for customers who require it.
Cost-efficient hosting
Runs in the cloud and scales down when it’s quiet, so you’re not paying for capacity you don’t use.
At a glance
The short version.
| Access | Any modern web browser; nothing to install |
|---|---|
| Sign-in | Your existing Microsoft account |
| Remote support | One-click sessions with live device status |
| Cloud accounts | Azure, AWS, and Google Cloud in one view |
| AI features | Optional. Works with OpenAI, Anthropic, Google, or Microsoft |
| Branding | Fully white-label; customers only see your name |
Ready to see it in action?
Contact SimpleDesk Pro™ to schedule a walkthrough.